Our terms, with no grey areas
The clear rules governing our services: enrolment, rates, payment, cancellation and mutual commitments.
Last updated: July 2026This English translation is provided for convenience. The French version is the only legally binding text.
These terms of use and sale (“CGVU”) govern the relationship between Soutien-Omni-Scolaire Sàrl (“SOS”, “we”), a limited liability company incorporated under Swiss law, and any person (“the User”, “the Client”) who uses its services, books a lesson or uses its website and mobile application.
The essentials at a glance
These CGVU apply to all services offered by SOS: one-to-one lessons (in person, online or at home), semi-private lessons (maximum two students), intensive courses, preparation for official examinations, as well as services provided through the mobile application, at its centres in Vevey, Lausanne and Montreux.
Enrolling in any service, booking any lesson or using the mobile application implies unreserved acceptance of these CGVU. Users who do not accept these terms must refrain from enrolling and from using the services.
SOS provides families with:
Enrolment may take place via the website, by e-mail, by telephone, in person at our centres or through the mobile application. By enrolling, the User undertakes to:
Rates can be consulted online, through the application or at the time of enrolment. They are stated in Swiss francs (CHF), applicable taxes included. Payment is made by bank transfer, by secure online payment (application or platform) or directly at the centre.
Late payments
A surcharge of 10% is applied after 14 days of delay, and of 15% after 28 days. In the event of persistent non-payment, access to lessons may be suspended.SOS reserves the right to refer the file to its external debt collection partner, INTRUM AG, with fees applied in accordance with the terms published on www.fairpay.ch.
48-hour notice period
Any cancellation must be notified at least 48 hours in advance.A session cancelled outside this period is invoiced in full, except in duly substantiated cases of force majeure. A session cancelled at SOS’s initiative gives rise to a replacement session or a refund.
SOS undertakes to
The Client undertakes to
Soutien-Omni-Scolaire makes every effort to ensure each student’s success. However, SOS cannot be held liable for objectives not achieved due to a student’s lack of personal effort or attendance. SOS’s liability is limited to the extent permitted by law.
Educational content and course materials are protected by copyright. Any unauthorised reproduction or distribution is strictly prohibited.
Personal information collected via the website, the mobile application or at enrolment is processed in accordance with the Swiss Federal Act on Data Protection (FADP/LPD). You may at any time request access to, correction or deletion of your data. Full details are set out in our Privacy Policy.
SOS reserves the right to amend these CGVU, with notice given through the application and the website. If the User disagrees with the new terms, they may terminate within 30 days.
These CGVU are governed by Swiss law. Any dispute falls within the jurisdiction of the courts of the canton of Vaud, subject to any mandatory forum provided for by law.
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